Warranty & RMA Policy

 

PURPOSE

The purpose of this procedure is to set up the warranty and service policy of VASTi Technologies products for customers to reference while handling RMA cases. These procedures are for: 1) the reduction of RMA costs resulting from misjudgments, and 2) facilitating quicker response times for increased customer satisfaction. The information contained in this document is subject to change without notice.

 

SCOPE

The procedures presented in this document apply to all products sold by VASTi Technologies Co., Ltd..

 

DEFINITION

  • DOA (Dead on Arrival ): Products are considered as DOA if during the first 30 days from the shipping date conclusive tests are performed that result in No Post or No Display.
  • RMA (Returned Material Authorization) : Products found to be defective 30 days after the shipping date and within the warranty are eligible for RMA returns.

 

WARRANTY & SERVICE POLICY

  • Warranty: The standard product warranty period is one year (subject to conditions). If the product series with different warranty terms, please refer to the product catalog.
  • The warranty does not cover damage resulting from: misuse, accidental damage, abnormal overloading use, negligence, abuse, revisions, improper setup, illegal repair or revisions, improper testing, over temperature/humidity specification, power surges, power spikes, power loss, natural disasters, or acts of God.
  • Products not covered by the warranty include consumable products, accessories, software, and second-hand products.
  • Products with a missing or damaged serial number label are not covered by the warranty.
  • Products are considered as DOA if during the first 30 days from the shipping date conclusive tests are performed that result in No Post or No Display.
  • After 30 days from the shipping date, defective products covered within the warranty are considered as RMA.

 

Service during DOA Period

  • No replacements will be provided if VASTi Technologies finds that the returned DOA products function properly after VASTi Technologies tests the products. In addition, the returned shipping costs for those non-defective DOA products will be at the customer’s expense.
  • DOA products should be returned in the original packaging and with all of the original accessories (cables, CD, and manual). Otherwise, the products will be considered as RMA (Return as received).

 

Service during RMA Period

  • Repair of in-warranty RMA products is free of charge for both labor costs and components for the 1st year. However, repair fees will be charged, if the repairs are for problems resulting from any improper handling and/or utilization. Additionally, component costs will be charged separately.
  • Both the shipping method and shipping costs of RMA products being returned to VASTi Technologies is the responsibility of the customer.
  • VASTi Technologies will be responsible for both the shipping method and shipping costs of RMA products (in the warranty period) being sent back to the customer. Shipping costs for returning out-of-warranty RMA products is at the customer’s expense.
  • VASTi Technologies has the right to reject to provide repair services for products no longer in warranty. If VASTi Technologies chooses to provide repair services, the customer will be charged for the repair fees, and component fees. Additionally, the customer will be responsible for all shipping costs.
  • A test fee of NT$600 will be charged for each item if no repair is performed.
  • After inspection, VASTi Technologies will provide a quote, which includes repair fees, parts fees, and other charges. The customer will decide whether to pay for the repair. If repair is required, please confirm and sign the quote (considered as an order). The product will be returned after repair with an invoice.
  • Shipping and inspection fees for returns to the overseas factory vary depending on the brand’s RMA policy. An additional quote has to be provided.
  • Please package your repair items securely (using the original product packaging box if possible). We are not responsible for damage or loss during shipping.
  • This repair service does not include assistance with backing up, deleting, or restoring any data or settings on the product being submitted for repair. Please ensure you back up or delete your data before submitting the product. Data may be lost or damaged during the repair process. The repair center is not responsible for any loss or damage to data or settings on the product submitted for repair.
  • By signing or stamping the quotation, you agree to our warranty and repair terms for products outside the warranty period or warranty terms.